Wednesday September 08, 2010
New and Used Equipment Sales
(518) 438-6825

"To Cook Like the Best,
You Need to Cook With The Best!"
 

Shipping & Returns



Q: WHY DO I PAY FOR THE PRODUCT BEFORE RECEIVING A SHIPPING QUOTE?

A: Since we deal mostly in USED equipment sales, our inventory is always changing. By allowing you to purchase the item before a shipping quote, this assures the product is set aside for you.

Q: WHAT IF I DO NOT LIKE THE SHIPPING QUOTE?

A: Our quotes come directly from the shipping company. If you would like, you can make your own shipping arrangements.

Q: HOW WILL MY PRODUCT BE SHIPPED?

A: We package and ship our equipment from our warehouse. Depending on the size, and/or distance from our location determines the shipping company we use.

Q: DO YOU OFFER LOCAL DELIVERY?

A: Yes we do, depending on the distance to your location. We will offer this as an option when we contact you with a quote.

Q: ARE YOUR PRODUCTS IN STOCK?

A: Unless the product in question sells in the store, the product will be in stock.

Q: DO YOU SHIP OUTSIDE THE CONTINENTAL US?

A: We ship to the lower 48 states only.

Q: CAN YOU SHIP TO A PO BOX?

A: No -- we need an actual physical street address to ship your order.

Q: HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

A: It will normally take approximately 1-2 business days to process your shipment.

Q: HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?

A: Once your order is processed, you will receive an email confirmation letting you know it has shipped.

Q: HOW CAN I TRACK MY SHIPMENT?

A: If your product has been sent via a shipper that offers tracking, you will receive an email confirmation with a tracking number.

Q: HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

A: This all depends on the shipping company. We will give you an estimate with your shipping quote.

Q: WHAT IS YOUR RETURN POLICY?

A: We offer a 30 day return policy on used equipment.

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